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Our Legal Terms and What They Mean for You

supar baje operates under a clear set of legal terms that govern your account, your wallet activity, and how we handle your data.

Account Terms ApplyBangladesh-Eligible RegionsbKash · Nagad · Rocket CoveredData Handled ResponsiblyPolicy Updated Regularly
supar baje Our Legal Terms and What They Mean for You
LEGAL QUERIES AND CONTACT

Reach Us About Policy Questions

If any part of our legal terms is unclear, or if you need to raise a formal concern about your account, data, or a transaction dispute, our support team handles policy-related queries through the channels below. We aim to respond to all legal and account-related contacts within one business day. Complex disputes may take longer, and we will keep you updated through your registered contact details.

Live Chat Support Open the chat icon from your account dashboard. For legal and policy questions, describe your concern clearly and our team routes it to the right department within the session.
Email Contact Send your query to our support address shown in the account help section. Include your registered mobile number — the one linked to your bKash, Nagad, or Rocket wallet — for faster account matching.
Account Help Center Your account panel has a dedicated help section where you can log a formal complaint or data request. Track the status of your submission without needing to contact us again separately.
DATA HANDLING AND ACCOUNT SECURITY

How We Protect Your Account and Data

We take account security seriously and apply multiple layers of protection to your data and wallet activity. When you log in, an OTP is sent to your registered mobile number — the same number tied to your bKash, Nagad, or Rocket wallet — and you need to confirm it before your session opens. Session tokens expire automatically after a period of inactivity, and any login from an unrecognised device triggers an additional verification step before account access is granted.

Data Retention Policy We retain account and transaction data only for as long as required by applicable policy and operational need. Once a retention period ends, data is deleted from active systems according to our internal schedule.
Cookie Handling Our platform uses session cookies to keep your lobby state and wallet selection active across pages. You can review and manage cookie preferences through your browser settings at any time without losing your account.
Data Request Rights You have the right to request a copy of the personal data we hold on your account, or to ask for corrections. Submit a data request through the account help section and we will respond within the period set by our policy.
Who to Contact for Changes For any change to your registered contact details — including the mobile number linked to your bKash or Nagad wallet — go to account settings and follow the verification steps, or contact support directly to initiate a secure update.

Common Questions About Our Legal Terms

These are the questions we hear most often about our legal terms, data handling, and account policy. If your question is not covered here, reach out through live chat or the account help section.

Access depends on your local law and eligible regions. Bangladesh has specific rules around online gaming. You are responsible for confirming that using this platform is lawful where you are located before opening an account.

Yes. Submit a data access request through the account help section in your dashboard. We will process it and respond within the timeframe set out in our data policy.

We receive only a transaction confirmation from your bKash, Nagad, or Rocket payment rail. Your mobile banking PIN and wallet credentials are never stored on our systems at any point.

Contact our support team through live chat or email with a formal account closure request. We will confirm what data is removed, what is retained for policy reasons, and the timeline for each.

Log a formal complaint through the account help section or email our support address with your registered mobile number. Our team will review the concern and respond with the outcome and next steps.

We update our terms when needed and notify you through your registered contact before material changes take effect. Continued use of your account after that notice confirms acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.