Reference

What You Agree to When You Use supar baje

These terms set out the rules for your account, how we handle payments through bKash, Nagad and Rocket, and what both sides are responsible for.

Account-holder rulesbKash, Nagad, Rocket wallet termsJurisdiction-dependent accessFair use and account conductUpdates notified via account

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How These Terms Work for Your Account

supar baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you accept these terms in full. They apply each time you log in, make a deposit via bKash, Nagad or Rocket, place a wager, or contact our support team. We may update these terms when our services change —

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we'll notify you through your registered account before any material change takes effect, and continued use after that point means you accept the revision. Eligibility is your responsibility. You confirm that you are of legal age in your jurisdiction and that accessing our platform is permitted
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under the laws of your country or region. We do not make that determination for you. Where local law restricts or prohibits online wagering, access to supar baje is not available to you, and creating an account under those conditions is a breach of these terms.
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Payment terms follow the wallet rails you choose. Deposits processed through bKash, Nagad or Rocket are credited to your account wallet once the transaction is confirmed on the relevant network. Withdrawals follow the same verified wallet path — the wallet you deposit from must match the
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wallet you withdraw to. Any mismatch triggers a manual review before funds are released. We do not hold funds beyond what is needed to settle pending activity or investigate a disputed transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Our Commitments Under These Terms

These terms are not one-sided. Here is what we commit to on our end — how we secure your account data, how long we keep records, and how you can act on your rights at any time.

Account Data Security

Your account information is stored with encryption in transit and at rest. We do not share your personal or wallet data with third parties outside what is needed to process your bKash, Nagad or Rocket transactions.

Record Retention

We keep transaction and account records for as long as required by applicable regulations and our own dispute-resolution process. You can request a summary of your account activity through the help centre at any time.

Your Right to Request Changes

You may request a correction to your account details or ask us to review how your data is used by contacting support. Changes to payment wallet details require identity verification before they take effect.

Contact for Formal Concerns

For formal complaints about how these terms have been applied to your account, submit a written query through email support. We aim to acknowledge every formal concern within a reasonable timeframe and respond with a substantive reply.

TERMS SUPPORT PATHS

Where to Send Your Terms Questions

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team is reachable through the channels below. Queries about payment terms — especially bKash, Nagad or Rocket wallet disputes — are handled with account-level context, so have your registered number ready when you reach out.

Team online

Live Chat

Reach the support team directly through the chat icon in your account dashboard. For terms queries, share your wallet type — bKash, Nagad or Rocket — so the agent can pull the right account context.

Email Support

Send detailed terms or account queries to our support address listed in the account help section. Include your registered mobile number and the transaction reference for any payment-related concern.

Account Help Centre

The help centre inside your account covers common terms questions — account eligibility, wallet verification steps, and how the dispute process works for Rocket, Nagad and bKash transactions.

Your Questions About These Terms

These are the questions we hear most often about how these terms apply to accounts in Bangladesh. If yours is not here, the help centre inside your account has more detail.

These terms apply to anyone who opens or uses a supar baje account. Eligibility depends on your age and whether online wagering is permitted under the laws of your region — you confirm both when you register.

Withdrawals must go to the same wallet — bKash, Nagad or Rocket — used for the deposit. A mismatch triggers a manual review. This step protects your account from unauthorised transfers and is a condition of using our payment service.

Yes. We update these terms when our services or obligations change. You will be notified through your registered account before any material update. Continued use of your account after the notice period means you accept the revised terms.

Contact support through live chat or email and describe the issue. Include your registered mobile number and any relevant transaction reference. Formal complaints are handled in writing with a substantive response from our team.

Yes. Access depends on the laws of your country or region. Where local law restricts online wagering, you are not eligible to hold an account. It is your responsibility to confirm that access is lawful in your jurisdiction before registering.

We retain transaction and account records for as long as required by applicable rules and our dispute process. You can request a summary of your account activity through the help centre inside your account at any time.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use supar baje

Our Commitments Under These Terms

Account Data Security

Record Retention

Your Right to Request Changes

Contact for Formal Concerns

Where to Send Your Terms Questions

Live Chat

Email Support

Account Help Centre

Your Questions About These Terms

01 Who do these terms apply to?

02 What happens if I use a different wallet for withdrawals?

03 Can these terms change after I open my account?

04 What do I do if I think a term has been applied incorrectly to my account?

05 Does local law affect whether I can use supar baje?

06 How long do you keep my account records?

Terms & Conditions

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